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Jive phones work on a wide variety of business-class network hardware and Internet connections.

Thank you for considering a Jive business phone system for your enterprise. Find general system requirement for running a Jive system below.

Networking Equipment

IP Phones

Jive phones come preconfigured with your user and company information. They are plugged into your existing network, and utilize bandwidth from your Internet Service Provider. Each phone is a network device which must be issued a valid IP address from a router on your network (not modem) to function properly.

For a list of phones supported by Jive, please visit getjive.com/phones.

Routers

Jive phones require a business-class router in order to operate at maximum voice quality. Your router must be capable of distributing IP addresses to network devices via DHCP. The quality of your router should depend on the number of connected peripherals (workstations, Jive phones, etc..).

Firewalls

Many routers include a firewall which protects your network from malicious Internet traffic. Your firewall should allow your Jive phones to access HTTP, HTTPS, and UDP traffic on your network. Please contact your network IT professional for help in configuring your firewall.

Switches

Jive recommends placing a business-class switch capable of QoS (Quality of Service) between your Jive phones and your router. A QoS switch helps ensure high-quality audio during calls, as it can place priority on voice packets from your phones. The quality of your switch should depend on the number of connected peripherals (workstations, Jive phones, etc..).

For more information on specific hardware models, please contact us.

Internet Connections

Internet Service Provider

All Jive phones require a valid broadband Internet connection to make and receive calls. Jive does not provide an Internet connection. Contact your Internet Service Provider (ISP) for information regarding your Internet connection.

Bandwidth

Each call on a Jive phone requires approximately 100kbps of Internet bandwidth (both upload and download). For example, If you have a typical T1 connection (1.5 Mbs, or 1500kpbs), you can make up to 15 concurrent calls at any given time.

However, in many cases both your computers and Jive phones share bandwidth, effectively reducing the amount of concurrent calls possible on your network. Please contact your Internet Service Provider to ensure your bandwidth meets the minimum requirements for your needs.